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Power Sellers Unite Forum Index  » Auction Sites » Other Online Auction Sites » Amazon Seller Scorecard Measures 'Order Defect' Rate
Amazon Seller Scorecard Measures 'Order Defect' Rate
 
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elgato
 
 
Location: TEXAS
Total posts: 10303

USA US Texas
PostPosted: Thu Nov 06, 2008 10:01 am   Post subject:  Amazon Seller Scorecard Measures 'Order Defect' Rate #1  Back to top 
Amazon.com added a new performance scorecard to the Customer Metrics section of sellers' accounts. The scorecard gives sellers an at-a-glance summary of whether they are meeting Amazon's performance expectations with regard to order defect rate. Performance is rated good, fair, or poor.

Amazon's FAQs section explains that sellers who see a Poor rating, presented graphically with an "x" on a stop sign, means their performance does not meet Amazon's target for that metric and continued performance at this level may result in the suspension of their selling account. "Sellers with poor performance should identify the source of the problems and take corrective action as soon as possible."

more.. link to news article

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